+02089020075
support@example.com
+02089020075
support@example.com
These terms and conditions of business relate to the travel agency services provided to you by Easy Travel & Tours Limited, trading as Sastiflight.com (“us”, “we”) and your use of this website (the “travel site”). The travel site provides computing and information services, software, information, and other content from Easy Travel & Tours Limited, trading as Sastiflight.com. Third parties may also provide information, software, and other content accessible through sastiflight.com.
When you request a booking, we arrange contracts on your behalf with travel service providers, including airlines, hotels, and tour operators (“Travel Service Provider/s”). Bookings are made through Easy Travel & Tours Limited, registered at 57 Whitton Road, Hounslow, TW3 2DB. Your booking is governed by both our terms and conditions and those of the relevant Travel Service Provider. Please review both sets of terms, as they outline your rights regarding cancellations or changes. By booking with us, you agree to comply with both our terms and those of the Travel Service Providers.
These terms and conditions outline the charges for our services, in addition to any cancellation or amendment fees imposed by Travel Service Providers [airlines and hotels] under their terms and conditions, regardless of the value of the cancelled service. A summary of our fees is provided below:
1.1 We strive to ensure that all prices and service descriptions on our website are accurate. However, errors may occur, and information may be updated during the booking process. Airfares may change during or after your reservation. If we discover a pricing error in your order (flights, hotels, packages, or insurance), we will notify you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid and do not accept the alternative price or option, you will receive a full refund if you choose to cancel.
1.2 This site contains references and links to other sites and materials on the Internet. Easy Travel & Tours Ltd makes no warranties about the information, software or other content to which it refers.
1.3 Use of this site is at your sole risk. Neither Easy Travel & Tours Limited nor any of its information providers, licensors, employees or agents warrants that the services provided by Easy Travel & Tours Limited will be uninterrupted or error-free; nor does Easy Travel & Tours Limited or any of its information providers, licensors, employees, or agents make any warranty as to the results to be obtained from use of these services. The services are distributed on an "as is" basis without warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction, or modification under applicable laws.
2.1 These terms and conditions form the basis of your contract with Easy Travel & Tours Limited, trading as Sastiflight.com.
2.2 By confirming a booking, you acknowledge that you understand and accept our terms and conditions, as well as those of the Travel Service Providers. Providers’ and suppliers’ terms of business, including fare rules and hotel booking conditions, are available on our website. Sastiflight.com acts on behalf of all passengers included in this transaction.
2.3 Please note that Easy Travel & Tours Ltd acts solely as an agent between you and our suppliers (Travel Service Providers). If a Travel Service Provider’s services are included in your booking, their standard terms and conditions will also apply. These are in addition to our terms and conditions.
2.4 All travel arrangements that include flights are subject to the carrier’s conditions of carriage, including airfare and ticket restrictions, date change fees, and refund charges. These charges apply in addition to our terms and conditions. Copies of these conditions may be requested in writing from the Travel Service Providers requested in writing.
2.5 You are responsible for ensuring that all passenger details in this transaction (full name, date of birth, passport number, nationality, and booking details such as travel dates and departure and return airports) are correct before confirming the booking and making payment. Nationality and booking details (travel dates, departure & return airports) are correct before confirming booking & making payment. Unless we have made an administrative error, cancellation charges and additional booking fees will apply to any changes to your booking.
2.6 If you are booking on behalf of someone else, it is your responsibility to ensure that all passengers of your group & members of your party are booked. You must ensure that our terms of business and those of the Travel Providers or Suppliers are explained in English and, where applicable, in the passengers’ native language. You must also obtain their acceptance of these terms, including the fare rules and hotel booking conditions, before booking and paying. Easy Travel & Tours Ltd trading as Sastiflight.com will not be responsible for any errors or losses if passengers or group members are not informed of our terms or those of the Travel Service Providers. We are also not responsible if their acceptance of these terms is not obtained.
3.1 Some flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed. This website will provide information on the protection that applies to each holiday and travel service before you make your booking. If you do not receive an ATOL Certificate, your booking will not be ATOL protected. If you receive an ATOL Certificate but some parts of your trip are not listed, those parts will not be ATOL protected. Please see our booking conditions for more information. For details about financial protection and the ATOL Certificate, visit www.caa.co.uk.
3.2 Your Financial Protection. When you buy an ATOL-protected fight or flight inclusive package from us, you will receive an ATOL Certificate. This lists what is financially protected, where to find information on what this means for you, and who to contact if things go wrong.
3.3 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither the supplier nor we can do so due to insolvency, an alternative ATOL holder may provide you with the services you bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform these obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer, where applicable).
3.4 You are not covered for Scheduled Airline Failure Insurance (SAFI) unless you have paid for this cover. If you have paid SAFI, it will be noted on the invoice we issue.
4.1 Either Sastiflight.com is the principal: tailor-made holidays where Sastiflight.com is the tour operator.
(a) When Sastiflight.com create our own tailor-made holidays which have elements of flights, hotels, transfers under one price, then you are protected by our ATOL.
(b) If you buy a holiday of just a single item (for example, accommodation only or transfer only) from Sastiflight.com, whereby we are acting as the principle (the tour operator), then ATOL protection does not apply to your booking.
4.2 Either Sastiflight.com is the agent: holidays are provided by another tour operator
(a) If you purchase a package holiday provided by a tour operator (Holiday Company) which includes a flight, then your money is protected under the ATOL licence held by that tour operator; and the Sastiflight.com is acting as an agent of that ATOL holder.
If you make a request through us, such as for meals, seats, or rooms, we will forward your request to the Travel Service Provider. Please note that requests are not guaranteed, and we cannot be held responsible if the Travel Service Provider does not fulfil them.
6.1 All bookings confirmed on Sastiflight.com are processed through the Sastiflight.com merchant account. E-ticket receipts, hotel vouchers, and Invoices are issued by Easy Travel & Tours Limited.
6.2 We do not accept deposits to confirm a flight or package, and full payment is required at the time of booking. If you have any queries regarding your payment, please contact Easy Travel & Tours Limited at 57 Whitton Road, Hounslow TW3 2DB.
6.3 You are responsible for making full payment for air tickets and hotel reservations before the departure date. Easy Travel & Tours Limited is not liable for any costs or losses arising from cancellation, delay, or itinerary changes due to non-payment as required by these or Travel Service Providers’ terms and conditions.
6.4 We accept third-party payments. The payer does not need to be the traveller, and presenting the payment card at the airport is not required. Payment will only be authorised with a 3DSecure-registered debit or credit card.
6.5 Payment at the time of booking does not guarantee confirmation. We will confirm your booking after verification with the Travel Service Provider. If your booking cannot be confirmed, you will receive a full refund for that booking only. Refunds do not apply to other confirmed bookings made at the same time. The Travel Service Provider’s cancellation policy applies. Please review all terms and conditions before making a payment.
7.1 Easy Travel & Tours Limited trading as Sastiflight.com makes no warranties about low-cost airline flight cancellations, refunds, or services provided by them.
Booking documents will be sent by email or first-class post. We are not responsible for lost documents unless the loss is due to our negligence. If documents are lost in the post, they must be reissued at your expense. You may request secure delivery via Royal Mail Special Delivery for an additional charge.
9.1 To cancel a confirmed flight or hotel booking, you must notify us in writing. A cancellation charge will be applied to cover administrative costs, supplier fees, and the potential inability to resell your booking.
9.2 Certain airline tickets and hotel bookings are non-refundable both before and after the travel dates. Cancellation charges differ by service and will be clearly specified at the time of booking. A £50.00 cancellation charge per passenger will be applied, in addition to any charges imposed by the Travel Service Provider, regardless of the value of the cancelled service.
9.3 Our Cancellation Charges and Booking Fees will remain applicable even if the Travel Service Provider’s terms and conditions allow for a full refund upon cancellation.
9.4 If you are uncertain whether a full or partial refund will be provided upon cancellation, please contact us prior to booking or confirming your cancellation.
10.1 Submit any requests to change a confirmed booking in writing. Changing the travel departure date or time after confirmation is considered a cancellation and rebooking, not a simple alteration. As a result, Cancellation Charges and Booking Fees will apply, in addition to any administrative, cancellation, or rebooking fees charged by the Travel Service Provider.
10.2 Some Travel Service Providers, especially airlines, may offer non-changeable and non-refundable airfares, as indicated on the https://sastiflight.com/ confirmation page. In these cases, date changes, cancellations, or name changes are treated as cancellations and rebooking, and cancellation charges of up to 100% may apply. Customers must ensure that their names and dates of birth match those on their passports or travel documents. Refunds for unused services are only provided if an amendment or cancellation is confirmed in writing and are subject to the charges listed above.
11.1 Some airlines require passengers to reconfirm their flights and any connecting flights 24 or 48 hours before departure. Passengers must contact the airline’s local office to reconfirm within the required timeframe. The company is not liable for losses resulting from failure to reconfirm. If reconfirmation is required, you will be notified at the time of booking. However, we also recommend verifying directly with the Travel Service Provider or their website.
11.2 Easy Travel & Tours Limited is not responsible if a passenger misses a flight due to failure to reconfirm flight times. If reconfirmation is required and not completed, boarding may be denied, and refunds are unlikely. If you are unsure, contact the airline 48 hours before your scheduled flight.
11.3 Flight times in itineraries from Easy Travel & Tours Limited trading as Sastiflight.com are for guidance only. All departure and arrival times on tickets are estimates provided by airlines and may change due to air traffic control, weather, operational or maintenance needs, or check-in procedures.
11.4 Easy Travel & Tours Limited is not liable for changes to departure or arrival times or other alterations made by the airline. If you do not use a segment of your flight itinerary without notifying the carrier, the remaining segments may be cancelled without notice, and the company is not responsible for any resulting costs. Passengers must reconfirm flights with the airline by the specified deadline and verify departure and arrival times before travel. Special arrangements for delays cannot be made, as these are at the airline's discretion. The times on your ticket or itinerary are the scheduled departure times.
12.1 While changes to your travel arrangements are unlikely, we reserve the right to make them. We will notify you of any major changes at the time of booking or as soon as possible if you have already booked. If a significant change is required, such as a flight alteration of more than 12 hours, a change of resort, or a downgrade in accommodation, you may choose to: (a) accept the change; (b) accept an alternative; or (c) receive a full refund of all monies paid.
12.2 If a change reduces the total cost of your travel arrangements, we will refund the difference. When acting solely as a booking agent, especially for air tickets, we may not be informed of major changes before your travel. If we are notified, we will inform you as soon as possible. If the changes are unacceptable, we will offer an alternative if available or a refund. If the alternative costs more, you will need to pay the difference.
13.1 If you are entitled to a refund following cancellation or alteration of your booking, we will release the payment to you once the amount is confirmed and received from the Travel Service Provider, in line with these terms and conditions and/or the Travel Service Provider’s terms.
13.2 We will make every effort to ensure your refund is processed promptly by the Travel Service Provider. However, we cannot guarantee how long the provider will take to process the refund, and we accept no responsibility for any costs or losses arising from delays. If delays occur, we will keep you informed and assist in resolving the matter as quickly as possible.
10.3 There will be no refund if flight or e-ticket status is changed to USED and no refund will be provided for fully used or partially used air tickets.
14.1 Passengers are required to possess a passport valid for at least six months, all necessary visas, and any international health certificates, including coronavirus vaccinations mandated by the countries being transited or visited. Easy Travel & Tours Ltd trading as Sastiflight.com accepts no liability and will not issue refunds if you or any member of your party is denied boarding or entry due to incomplete or incorrect travel documentation or health certification.
14.2 Easy Travel & Tours Limited trading as Sastiflight.com is not liable or responsible for the refusal of visit, transit, or Umrah visas by the respective embassies.
14.3 It is highly unlikely that a Travel Service Provider will offer a full or partial refund if a passenger fails to obtain the required travel documents. You are advised to verify all requirements and allow sufficient time to meet them before booking.
14.4 You are responsible for complying with the Travel Service Provider’s requirements for unaccompanied children, pregnant travellers, and passengers with medical conditions that may affect travel. If you have concerns, please contact the Travel Service Provider or us before booking. Easy Travel & Tours Limited is not liable for any costs or losses resulting from failure to address these matters before your flight.
15.1 Easy Travel & Tours Ltd, trading as Sastiflight.com, will refund unused air tickets, hotel stays, or services only if we receive a full or partial refund from the relevant Travel Service Providers, such as airlines, hotels, or transport companies.
15.2 We are not responsible for any costs or additional expenses if you choose not to use any part of your air ticket or holiday booked with us, for any reason, including health or other emergencies.
15.3 We strongly recommend purchasing travel insurance to cover travel, accommodation, and related costs in case of illness, personal emergencies, accidents, or delays not related to Travel Service Provider services.
16.1 Prices are accurate at the time of booking. We reserve the right to increase prices after booking if air fares, transport costs, taxes, duties, or currency exchange rates increase, including the introduction of new government taxes.
16.2 We will absorb any price increase under 2% of your flight or package holiday cost, excluding insurance premiums and amendment fees. Any increase over 2% is payable by you. If the total cost rises by more than 10%, you may cancel your booking and receive a full refund, excluding insurance premiums. To cancel, you must notify us within seven days of being informed of the price increase.
17.1 Your booking is made directly with the Travel Service Provider. Unless we are negligent in our services, we accept no liability for any complaint, claim, loss, expense, or damage arising from your booking with the Travel Service Provider. We are not liable for acts or omissions by individuals not directly employed by us.
17.2 We accept no liability for matters related to your flight, such as seat selection, in-flight meals and entertainment, service quality, check-in procedures, staff service, baggage policies, weight restrictions and charges, or airport security and immigration procedures. These are outside our control. Please direct any comments, claims, or complaints to the relevant Travel Service Provider or airport. We welcome your feedback on the Travel Service Providers we work with and will forward your comments as appropriate.
17.3 We do not accept liability for any matters related to a hotel booking, such as room specifications, the availability or quality of hotel services or catering, or issues involving hotel staff or management. Please direct any comments, claims, or complaints about these matters to the relevant Travel Service Provider.
17.4 We are not responsible for any loss, damage, expense, complaint, or claim arising from strikes, industrial action, civil disorder, war or threats of war, fire, flood, terrorism, natural or nuclear disasters, late delivery, adverse weather, acts of God, or other events beyond our reasonable control.
17.5 We do not accept liability for loss of profit, economic loss, loss of goodwill, revenue, business, reputation, opportunity, or for any indirect, consequential, or special damages resulting from failure or delay in performing services under these terms and conditions.
17.6 If a party member suffers illness, injury, or death from an activity not included in the package holiday or any excursion sold, we will provide reasonable assistance at our discretion. We are responsible for ensuring the flight or holiday package meets reasonable standards and is accurately described. If any part does not meet this standard and affects your enjoyment, we will offer reasonable compensation, unless the issue is caused by events beyond our control. In such cases, liability is limited to twice the value of the affected services.
18.1 If you experience a problem during your flight or holiday, please notify the airline, service supplier, their representative, or contact us by telephone immediately. Failure to do so may reduce or void your claim.
18.2 We will acknowledge all complaints upon receipt and address them promptly and efficiently. We will make every effort to resolve issues as quickly as possible.
By using our services, you consent to the use and disclosure of your information for the following purposes: to process your booking, which may involve transferring data abroad; and, if you purchase insurance, to process your information and share it with insurers. Your information may also be used for market research, analysis, fraud prevention, and to contact you by letter, telephone, or email with information about our products or those of our suppliers.
These terms and conditions, and any related contract, will be governed by the courts and laws of England and Wales.
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